Service Delivery Manager (DFS)

About the role

The Service Delivery Manager (SDM) is responsible for end-to-end service delivery of IT Infrastructure services, ensuring operational excellence, SLA compliance, customer satisfaction, governance, and continuous service improvement. The role involves managing cross-functional infrastructure teams supporting technologies such as Service Desk, End User Computing, Network, Server, Cloud, Collaboration, Security, and Data Center operations.

What you'll do

• Own end-to-end delivery of infrastructure managed services
• Ensure adherence to agreed SLAs, KPIs, OLAs, and contractual commitments
• Monitor service performance and drive improvements to achieve delivery excellence
• Manage service reviews, governance meetings, and customer engagements
• Ensure timely resolution of incidents, service requests, problems, and escalations

What you need

• ITIL
• Azure
• AWS
• Employee engagement
• GCP
• Network security
• Any graduate

Good to have

• Active Directory
• Office 365
• VMware
• Linux