Service Delivery Manager (DFS)

About the role

Is responsible for P&L of the engagement, ensuring all escalations are resolved as per agreed norms, provide reports & services as per SOW; and, implement various initiatives takenupfor Profit Improvement Plan.

What you'll do

• Anchor process improvement/compliance (human error reporting) and other organizational initiatives (automation , Lean IT implementation)
• Plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met
• Guide, manage, develop, engage the team thereby ensuring employee retention
• Ensure customer engagement / satisfaction and referenceability
• Ensure upskill/ creation of resources through internal academies/ trainings and growth rotation

What you need

• Lean
• Any graduate