Service Delivery Manager (DFS)

About the role

Security Service Delivery Manager (Sec SDM) (L3) \\r\ Governance – Security Service Delivery Management \\r\ The Security Service Delivery Manager (Sec SDM) will be responsible for governing and overseeing the delivery of enterprise security services, ensuring compliance with contractual commitments, security policies, regulatory requirements, and business expectations.

What you'll do

• Roles and Responsibilities \\r\
• Act as the primary governance lead for cybersecurity service delivery across security operations, vulnerability management, IAM, endpoint security, network security
• Monitor security service performance against agreed SLAs, KPIs, OLAs, and contractual commitments. \\r\
• Lead regular service review meetings with stakeholders, presenting operational performance, risks, trends, and improvement initiatives. \\r\
• Coordinate with security tower leads, SOC teams, infrastructure teams, and service providers to ensure seamless delivery of security services. \\r\

What you need

• 10–12 yrs of experience
• IAM
• Network security
• ITIL
• SIEM
• Power BI
• CISSP
• Any graduate

Good to have

• CISM
• ISO 27001
• Vulnerability assessment