Service Delivery Manager (DFS)

About the role

We are hiring an Agentic AI Developer to design, build, and operationalize AI agents and copilots that support our Data Center (DC) and Cloud services teams. In this role, you will partner directly with customer infrastructure teams to identify high-value AI use cases, prototype agentic workflows, and ship production-grade solutions that automate operational tasks, accelerate incident response, and streamline cross-functional processes.\\\\r\\\

What you'll do

• Agent Design & Development
• Design, build, and deploy agentic AI solutions (single-agent and multi-agent) for DC and cloud operations use cases
• Implement LLM-powered workflows using modern frameworks (e.g., LangGraph, LangChain, LlamaIndex, AutoGen, CrewAI, Semantic Kernel, or equivalent)
• Develop robust tool integrations, function calls, and APIs that let agents interact with monitoring, ticketing, CMDB, CI/CD, and cloud control planes
• Implement guardrails, evaluations, and observability for agent behavior, including prompt versioning, tracing, and quality metrics. Customer & Infra Use Case Delivery

What you need

• 3–5 yrs of experience
• Python
• Data structures
• AWS
• ServiceNow
• Docker
• Kubernetes
• B.Tech or B.E. or B.Sc or BCA

Good to have

• LLMs
• Terraform
• GCP
• Prompt engineering
• MLOps
• JIRA