Service Delivery Manager (DFS)

About the role

Key responsibilities include coordinating with cross-functional teams, vendors, and stakeholders to ensure timely resolution of incidents, service requests, and operational issues. The Service Delivery Manager oversees service governance, conducts regular performance reviews, prepares operational reports, and ensures compliance with organizational policies and regulatory requirements.

What you'll do

• Key responsibilities include coordinating with cross-functional teams, vendors, and stakeholders to ensure timely resolution of incidents, service requests
• The Service Delivery Manager oversees service governance, conducts regular performance reviews, prepares operational reports
• The role also involves risk management, change management, capacity planning, and implementation of best practices to enhance service reliability and customer experience

What you need

• Any graduate