Service Delivery Manager (DPO)

About the role

This role is responsible for overseeing service delivery operations, managing escalations, and ensuring client requirements are met with excellence. The individual will provide expert guidance to delivery teams, drive operational improvements, and foster strong client relationships, directly impacting service quality and customer satisfaction.

What you'll do

• Excellent Expertise In Escalation Management For Resolving Critical Client Issues And Minimizing Service Disruptions
• Responsible for overseeing service delivery operations, managing escalations, and ensuring client requirements are met with excellence

What you need

• Data visualisation
• Power BI
• Tableau
• Any graduate

Good to have

• Six Sigma
• ITIL
• Lean