Service Delivery Manager (DPO)

About the role

Senior Manager / Group Manager – Business Banking The Manager – Business Banking is responsible for driving business growth through the acquisition, management, and expansion of business banking relationships within the SME/MSME and Mid-Market segments. The role focuses on achieving business targets, managing customer relationships, assessing credit opportunities, and ensuring portfolio quality while delivering a superior customer experience.

What you'll do

• Business Development & Customer Acquisition
• Identify and acquire new Business Banking customers across SME, MSME, and emerging business segments
• Develop strong customer pipelines through referrals, market mapping, and networking activities
• Achieve assigned targets for assets, liabilities, revenue, fee income, and profitability
• Promote a comprehensive suite of business banking products and services

What you need

• 5–8 yrs of experience
• Portfolio management
• Credit appraisal
• Financial analysis
• Working capital
• Cross-selling
• Financial statements
• B.Com or MBA

Good to have

• Credit risk
• KYC
• AML
• Operational risk