Service Delivery Manager

About the role

The Service Delivery Manager is the local manager for Techlab team members and is responsible for service delivery governance across assigned technology business units, local people processes, recruitment, and the transition of services or modules to the local team.

What you'll do

• Own service delivery governance across assigned business units, ensuring delivery commitments, priorities and outcomes are clearly understood and achieved
• Establish effective delivery governance, operating rhythms and performance reporting across multiple teams and workstreams
• Ensure delivery is aligned with business objectives, customer expectations and agreed service commitments
• Build strong, trusted relationships with business stakeholders, technology leaders, product owners, project managers and delivery teams
• Facilitate regular stakeholder reviews, QBRs and delivery forums, ensuring actions and decisions are documented and followed through

What you need

• 15–27 yrs of experience
• Agile
• JIRA
• Lean
• SOP writing
• Performance management
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL