Service Delivery Manager - GCR

About the role

Strengthen governance with local clients –GBIS & Core business Constant & continuous representation of GTS in all BRM meetings Representation of KEY Qualitative and Quantities KPIs to the business stakeholders Client Satisfaction to be the utmost priority with measurable indications- weekly /monthly Survey-

What you'll do

• Track ,monitor key production quality KPI – MI/BP caused by GTS Impacting GSC business
• Work closely with delivery leads to launch various initiatives & service improvements to bring stability in the production and enhance client experience
• Follow up with the respective delivery teams on the postmortem and communication to the users on all major incidents caused by GTS and work towards remediation plan to…
• Creating, daring, innovating, and taking action are part of our DNA
• Join Global Technology Services (GTS), the entity who manages the infrastructure for the group

What you need

• Any graduate