Service Delivery Manager-GIT

About the role

Lead 24x7 rotational-shift operations and provide hands-on, cross-technology support to maintain service availability, accelerate incident restoration, and guide the team toward measurable operational outcomes.

What you'll do

• Lead 24x7 rotational-shift operations, including roster coverage, workload allocation, technical triage, escalation management, and cross-shift continuity
• Maintain active oversight of Proactive P1/P2 incidents, assess business and service impact, assign clear ownership, and drive timely restoration
• Troubleshoot issues across multiple technologies, including servers, operating systems, networks, databases, middleware, applications, cloud platforms, storage
• Use monitoring and observability tools to analyse alerts, events, metrics, logs, traces, dashboards, topology, and service dependencies
• Coordinate with resolver groups, L2/L3 teams, vendors, Incident Management, service owners, and business stakeholders during high-impact events

What you need

• Git
• Any graduate