Service Delivery Manager

About the role

The One Identity L3 Support Engineer plays a crucial role in ensuring the smooth operation and security of the One Identity Manager platform within an organization. This position is responsible for advanced troubleshooting, issue resolution, and providing expert-level support for complex technical problems related to One Identity solutions.

What you'll do

• Act as a Subject Matter Expert and escalation point for complex technical issues related to the One Identity Manager platform
• Troubleshoot and resolve issues escalated beyond L1/L2 support, often involving deep system knowledge and advanced debugging techniques
• Provide day-to-day administration, configuration, and support of the One Identity Manager platform
• Perform system/job queue monitoring, patching, and upgrades of the One Identity Manager environment
• Manage dynamic role and policy configurations within One Identity Manager

What you need

• 10–15 yrs of experience
• IAM
• Active Directory
• SQL Server
• Agile
• JIRA
• PowerShell
• Any graduate

Good to have

• Azure
• SOP writing