Service Delivery Manager

About the role

This is a critical technology role responsible for engineering, operational stability, security, service resilience and continuous improvement across a complex enterprise environment. The role requires deep hands-on expertise, disciplined change execution, strong troubleshooting capability and effective collaboration with infrastructure, application, security, service-management and vendor teams.

What you'll do

• Design and operate AWS Organizations, Control Tower, accounts, IAM/Identity Center, SCPs, tagging and landing-zone governance
• Build VPCs, subnets, route tables, security groups/NACLs, Transit Gateway, Direct Connect, VPN, Route 53, Elastic Load Balancing and hybrid connectivity
• Administer EC2, Auto Scaling, EKS/ECS, Lambda, S3, EBS, RDS and backup/DR with multi-AZ and multi-region patterns
• Implement CloudWatch, CloudTrail, Config, GuardDuty, Security Hub, KMS, Secrets Manager, patching, vulnerability controls and incident response
• Automate with Terraform/CloudFormation, AWS CLI, Python, Git and CI/CD; conduct migrations, capacity planning, cost optimization and Well-Architected reviews

What you need

• Git
• Python
• AWS
• IAM
• Terraform
• CI/CD
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Root cause analysis
• Incident response
• ITIL
• SOP writing