Service Delivery Manager

About the role

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

What you'll do

• Manage a team of engineers supporting core Compute/Storage products 24x7
• Manage individuals & teams performance reviews, coaching & leadership in developments for future ready workforce
• Demonstrate a high level of customer focus & engage with the Regional customer experience manager for delivery issues
• Responsible for e2e management and working across various functions
• Work with Regional Geo leaders and identify systematic transformational opportunities and align initiatives for customer outcomes

What you need

• 4–6 yrs of experience
• B.Tech or B.E.