Service Delivery Manager - Operations Management

About the role

We are seeking an experienced People Manager – Network Operations with 10+ years of hands-on networking experience and proven leadership capabilities. The ideal candidate will lead a team of network engineers responsible for managing enterprise LAN/WAN infrastructure while driving operational excellence, employee engagement, technical mentoring, and performance management.

What you'll do

• People Leadership, Lead, mentor, and develop a team of network engineers
• Conduct regular 1:1 meetings, coaching sessions, and career development discussions
• Drive employee engagement initiatives to build a high-performing and motivated team
• Manage quarterly and annual performance reviews, goal setting, and performance ratings for direct reports
• Identify skill gaps and create development plans to improve technical and leadership capabilities

What you need

• 10–18 yrs of experience
• Employee engagement
• Performance management
• ITIL
• Routing and switching
• TCP/IP
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA

Good to have

• CCNA
• CCNP
• Python
• AWS
• Six Sigma
• GCP