Service Delivery Manager

About the role

The Service Delivery Team will work to support our Global Customer Success and Account Management teams. The Customer Success team is responsible for building relationships and helping clients increase their workforce management through consultation, education, and support. Ideal candidates will have the ability to drive strategy coupled with a willingness to roll up their sleeves and execute the tactics.

What you'll do

• Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely manner
• Work closely with Account Managers and Customer Success Managers to ensure appropriate follow-up of identified customer needs
• Serve as a point of contact between internal and external stakeholders on all inquiries
• Support the onboarding of employees with ICP by way of ensuring all required documents are received uploaded and sent to appropriate contact while maintaining excellent…
• Support the Account Manager and CSMs with creating cases in SF and managing each case in collaboration with Account Manager/CSM until case is closed

What you need

• 5–9 yrs of experience
• Customer success
• Data privacy
• Any graduate