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Service Delivery Manager

Pico·Pune

Pay not stated10–18 yrsFull-timeHybrid
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About the role

The department sits alongside Sales and Sales Engineering and is focused on successful management and delivery of client projects working collaborative internally and externally. The role of the Service Delivery Manager is accountable for leading delivery across a global book of work (BOW), delivering complex client projects successfully and with the highest level of service, and converting delivery to revenue swiftly.

What you'll do

  • Drive process maturity improvements by defining and embedding standards, governance, and repeatable workflows to increase delivery predictability
  • Lead and act as subject matter expert on assigned projects
  • Liaise with clients and technical teams across the business to define project deliverables and deliver complex solutions for global clients
  • Create, maintain and share project plans
  • Drive calls and written communications with clients and act as key touchpoint for ongoing activity

What you need

  • 10–18 yrs of experience
  • KYC
  • Business analysis
  • MS Project
  • Data privacy
  • PowerPoint
  • Capital markets
  • Any graduate

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