Service Delivery Manager - Talent Acquisition and Learning & Development

About the role

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What you'll do

• Ensure recruiting and learning services meet agreed service levels, quality standards, compliance requirements, and business expectations
• Maintain accountability for service outcomes and consistent candidate, hiring manager, learner, and people-manager experience
• Monitor SLA performance and contractual obligations
• Lead regular vendor governance reviews
• Monitor recruiting and learning process compliance, data integrity, and operational controls

What you need

• 5–8 yrs of experience
• Learning and development
• Recruitment
• HRMS
• Sourcing
• Data privacy
• Root cause analysis
• BBA

Good to have

• SAP
• Google Analytics