Service Desk Advisor

Kyndryl·Bengaluru

Pay not statedJunior levelFull-time

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About the role

Provide customer support by combining technical troubleshooting, problem-solving, and excellent customer service. Manage multiple customer inquiries and support requests in a fast-paced environment. Provide concierge-level service to ensure a positive and seamless customer experience. Collaborate with back-office teams to escalate and resolve complex customer issues.

What you'll do

Deliver assistance through multiple channels, including chat, email, and Microsoft Teams
Provide customer support by combining technical troubleshooting, problem-solving, and excellent customer service
Manage multiple customer inquiries and support requests in a fast-paced environment
Provide concierge-level service to ensure a positive and seamless customer experience
Collaborate with back-office teams to escalate and resolve complex customer issues