Service Desk Analyst – APAC

About the role

Service Desk Analyst – APAC at Monster Energy APAC. As a Service Desk Analyst , you'll power the business by delivering fast, reliable IT support through phone, Microsoft Teams, email, and ServiceNow.

What you'll do

• As a Service Desk Analyst , you'll power the business by delivering fast, reliable IT support through phone, Microsoft Teams, email, and ServiceNow
• Take ownership of troubleshooting and resolving hardware, software, account access, and mobile device issues, partnering with Desktop Support, global IT teams
• Support users primarily in English while assisting a diverse global workforce, maintain accurate ticket documentation, contribute to our knowledge base
• Success in this role means combining technical expertise, a customer-first mindset, and a relentless focus on keeping our teams connected and productive
• Log, categorize, prioritize and track all incidents and service requests in ServiceNow

What you need

• 1–3 yrs of experience
• Active Directory
• ServiceNow
• Office 365
• Hardware
• Troubleshooting
• Windows
• Any graduate

Good to have

• Ticketing tools
• ITIL
• Intune
• iOS
• Data privacy