Service Desk Analyst

Ascendion·Bengaluru

Pay not statedJunior levelFull-time

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About the role

Provide first-level technical support for end users, ensuring timely resolution of IT incidents and service requests related to Microsoft 365, Windows, and enterprise applications.

What you'll do

Provide L1 support for Microsoft 365 applications, Outlook, Teams, OneDrive, and Exchange Online
Troubleshoot user issues related to email, account access, password resets, and shared mailboxes

What you need

Active Directory
Windows
Troubleshooting
Office 365
Any graduate

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