Service Desk Analyst

Schneider Electric·Bengaluru

Pay not statedJunior levelFull-time

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About the role

The Service Desk Analyst would be responsible for collecting information through a customer conversation, probing, accessing support tools, and additional support teams if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other support teams in a timely manner.

What you'll do

Responsible for collecting information through a customer conversation, probing, accessing support tools, and additional support teams if needed

What you need

Active Directory
ITIL
Office 365
Hardware
ServiceNow
Windows
Any graduate

Good to have

MS Office
iOS
Android

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