Service Desk Engineer Executive

About the role

As a Service Desk Engineer Executive, you will be responsible for providing technical support, diagnosing complex IT issues, and maintaining the overall health of IT systems. You will serve as the escalation point for the more complex issues that the service desk team encounters. Responsibility for solving advanced technical issues and managing IT incidents.

What you'll do

• Provide second-level support to end users, troubleshooting software, hardware, and network-related issues
• Resolve escalated tickets from junior service desk engineers
• Configure and maintain user accounts, permissions, and settings in Active Directory and other system management tools
• Collaborate with IT teams to ensure systems are secure and functioning properly
• Document troubleshooting processes and develop standard operating procedures

What you need

• 2–3 yrs of experience
• Active Directory
• Troubleshooting
• Hardware
• Windows
• Linux
• Networking
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Terraform
• SOP writing