Service Desk Engineer

About the role

This role shall be responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets. This position maintains user and system up-time through effective remote problem solving and by working with outside resources and vendors to deliver effective resolution.

What you'll do

• Responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets
• Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices
• Evaluate new product versions and recommend upgrade schedules
• Set up and troubleshoot domains, user accounts and software accounts

What you need

• 2–3 yrs of experience
• Hardware
• Troubleshooting
• Ticketing tools
• Windows
• MS Office
• B.Com or M.Com