Service Desk Engineer intern

About the role

As a Service Desk Intern, you will assist in providing technical support to end users within the organization. This position will offer exposure to IT service desk operations, troubleshooting, and technical problem-solving, allowing you to learn and develop foundational IT skills. Mentorship from experienced IT support professionals.

What you'll do

• Assist in handling IT support tickets related to hardware, software, and network issues
• Learn to troubleshoot basic computer problems under supervision
• Support in maintaining the knowledge base by documenting solutions to frequent issues
• Help escalate complex issues to senior engineers or specialized teams. ⢠Provide remote and on-site support to end users for routine technical problems

What you need

• Hardware
• Terraform
• Troubleshooting
• B.Tech or B.E. or B.Sc or BCA