Service Desk Engineer

MNR Solutions·Bengaluru

Pay not statedJunior levelFull-time

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About the role

We are looking for a dedicated support engineer in bangalore location, to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via our desktop support solutions, and escalating serious issues to the software development team.

What you'll do

Providing customers with IT support via desktop solutions, chat functions, emails, and calls
Assisting customers with account setup and application installations
Ensuring optimal application functionality by configuring networks
Troubleshooting IT issues by asking customers targeted questions
Providing customers with step-by-step guidance to resolve technical problems