Service Desk Engineer, Technology

About the role

As Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

What you'll do

• Provide high‐quality technical support via phone, chat, email, and self‐service channels while delivering white‐glove service to global employees
• Diagnose and resolve incidents across end‐user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices
• Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management
• Deliver first‐contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs
• Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams

What you need

• 3–6 yrs of experience
• Active Directory
• Troubleshooting
• Office 365
• ITIL
• Windows
• Networking
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ServiceNow
• JIRA
• Bloomberg