Service Desk Engineer trainee

About the role

As a Service Desk Trainee, you will gain structured training on IT support operations. You will assist in providing first-level technical support to users, managing hardware, software, and network-related issues, while learning to solve common IT challenges. Structured learning experience in IT support and service desk operations.

What you'll do

• Respond to service desk tickets, troubleshooting software, hardware, and network problems
• Learn to prioritize and resolve common IT issues such as printer errors, connectivity problems, and software installation issues
• Help with setting up workstations, laptops, and other peripherals
• Assist in monitoring and managing basic network operations
• Document incidents and resolutions in the service desk system and ensure user satisfaction with timely responses

What you need

• Open to freshers
• Windows
• Networking
• Terraform
• Hardware
• Troubleshooting
• B.Tech or B.E. or B.Sc or BCA