highlisted

Service Desk L2

Creative ITC·Bengaluru

Pay not statedJunior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

You will be part of our UK’s multidisciplinary technical services team and will be responding to a variety of incidents and service requests across End User Support, Storage, Network, Virtualisation, Back, DR and Microsoft technologies. The Senior Technical Services Engineer is predominantly responsible for 2nd line activities, escalation, and mentoring; however, the role is still very much client-facing.

What you need

  • Active Directory
  • Troubleshooting
  • Office 365
  • CCNA
  • VMware
  • ITIL
  • Any graduate

Good to have

  • Root cause analysis
  • SOP writing
  • Azure
  • Preventive maintenance

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