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Service Desk Manager

Creative ITC·Bengaluru

Pay not statedMid levelFull-time
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About the role

Local leader responsible for growing a brand-new Service Desk team within an established global department.

What you'll do

  • Responsible for growing a brand-new Service Desk team within an established global department
  • Serve as the lead point of contact and escalation point for the Service Desk during shift days
  • Ensuring 24/7 & 365 operational coverage for the Service Desk during shift days
  • Ensure seamless continuity and handover across the globally distributed Service Desk, and act as the local champion and key global communicator
  • Support the local L1 & L2 teams in meeting KPIs and pursuing personal development objectives

What you need

  • VMware
  • Office 365
  • AWS
  • Azure
  • Any graduate

Good to have

  • ITIL

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