Service Desk Specialist

Ensono Technologies·Chennai

Pay not stated2–3 yrsFull-time

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About the role

The 2nd Line Support team is responsible for maintaining and enhancing the service we deliver to our clients by effectively: Managing all requests logged into the Line2 queue Conducting proactive and reactive incident, event and problem management Reducing the number of repeat issues through root cause analysis

What you'll do

Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
Manage and complete scheduled tasks on time
Ensure effective client communications take place
Ensure the effective assignment and escalation of incidents to senior engineers where appropriate
Advise the Team Lead and/or Shift Manager of emerging issues