Service Desk

About the role

Service Desk at Squircle IT Consulting Services. Need experienced Candidates from 1 – 3 years with good understanding of Voice based Process.

What you'll do

• The account UHL which is an important account for NTT DATA with high visibility of Service Desk Tower
• Good Learning Curve and involves lot of technical education to be learnt from on-the job
• Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool
• Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers etc)
• Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups

What you need

• 1–3 yrs of experience
• Ticketing tools
• Any graduate