Service Desk Team Lead

About the role

We are seeking a highly experienced and results-oriented IT Service Desk Team Leader who will work collaboratively with peers and report directly to the Service Desk Manager. The successful candidate will lead a global team of Level 1 and Level 2 service desk analysts, ensuring seamless, high-quality, 24/7 IT support from our Global Service Centre.

What you'll do

• Windows Server Operating system & Linux
• Active Directory & Group Policy Management
• Supervise, mentor, and develop a global team of service desk analysts at both Level 1 and Level 2
• Set clear performance objectives and provide consistent feedback through evaluations and reviews
• Foster a supportive, collaborative, and positive team culture

What you need

• 5–7 yrs of experience
• ITIL
• Customer service
• Active Directory
• Reporting
• Compliance
• Process improvement
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Windows Server
• Linux
• ServiceNow
• AWS
• Azure
• JIRA

What you get

• ₹75k a month