Service Desk – Tier 1

About the role

The Junior Helpdesk Support role helps employees solve basic technology problems and requests. This position is for those with up to four years of experience. The main tasks include running a service desk, setting up software, and supporting users in a professional way.

What you'll do

• Respond to requests for help with computers, software, and internet connections
• Fix issues with Microsoft 365, Dell computers, and video meeting equipment
• Pass on difficult problems to senior team members or outside support
• Keep track of user requests and updates using helpdesk software
• Manage user accounts and passwords as instructed

What you need

• 0–4 yrs of experience
• Office 365
• Any graduate