Service Desk – Tier 2- India

About the role

The Service Desk – Tier 2 Support Specialist provides advanced technical support to employees. This position is for individuals with four to seven or more years of experience. The main responsibilities include resolving complex issues that Tier 1 support cannot handle, managing difficult incidents, and working with other teams to ensure quick and effective solutions.

What you'll do

• Diagnose and resolve advanced problems with computers, software, and network connections that are passed on from Tier 1 support
• Troubleshoot more difficult issues with applications and custom systems
• Ensure problems with desktop, mobile, remote access, and VPN are fixed
• Escalate unresolved issues to Tier 3 or external support, making sure the handover is smooth and timely
• Act as a link between users and higher-level support teams, providing clear and detailed information about issues

What you need

• Troubleshooting
• Any graduate