Service Engineer 2

Providence India·Hyderabad

Pay not stated3–5 yrsFull-time

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About the role

What will you be responsible for? Monitor, triage, and resolve alerts and incidents from infrastructure systems including UPS systems, network switches, servers, and related datacenter equipment. Support incident response activities by identifying issues, coordinating with SMEs, documenting troubleshooting steps, and helping drive timely resolution.

What you'll do

What will you be responsible for?
Monitor, triage, and resolve alerts and incidents from infrastructure systems including UPS systems, network switches, servers, and related datacenter equipment
Support incident response activities by identifying issues, coordinating with SMEs, documenting troubleshooting steps, and helping drive timely resolution
Perform basic root cause analysis for recurring incidents and contribute to corrective and preventive actions
Monitor infrastructure health using tools such as SCOM, AppInsights, or similar monitoring platforms