Service Excellence Specialist WBG HO / IPO / CIP-WISE Bangalore

Kotak Mahindra Bank·Bengaluru

Pay not statedJunior levelFull-time

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About the role

This role involves close collaboration with internal stakeholders to identify service gaps, streamline processes, and implement best practices that align with the bank’s commitment to delivering superior service quality. Monitor and enhance service delivery standards across wholesale banking operations.

What you'll do

Monitor and enhance service delivery standards across wholesale banking operations
Ensure timely resolution of client issues and service requests with a focus on quality and responsiveness
Act as a liaison between internal teams and clients to ensure seamless service execution
Process Improvement & Operational Monitor and evaluate service delivery standards across wholesale banking operations to ensure consistent customer experience
Identify process improvement opportunities and work with cross-functional teams to implement service enhancements