Service Improvement Manager

About the role

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. You will lead the GBS Service Improvement (SI) capability as a central Centre of Excellence embedded within Service Management.

What you'll do

• Lead and continuously enhance the GBS Service Improvement (SI) framework, embedding Lean Six Sigma principles across service operations
• Establish and govern SI methodologies, standards, and value tracking to drive measurable business outcomes
• Work across a complex matrix organization and influence stakeholders across functions, locations and leadership levels
• Build and develop Lean capabilities through training, coaching, certification, and continuous improvement best practices
• Govern the end-to-end SI portfolio, ensuring robust pipeline management, governance, accountability, and benefit realization

What you need

• 15–27 yrs of experience
• Six Sigma
• Lean
• Performance management
• Problem solving
• B.Com or BBA or MBA or M.Com

Good to have

• ITIL