Service In-Charge

About the role

Manage complete state-level after-sales service operations for solar inverter products.Lead and monitor service engineers / service partners and ensure timely complaint closure as per defined TAT / SLA.Provide technical support for troubleshooting, repair, preventive maintenance and warranty service.Handle customer, dealer, distributor, EPC and channel-partner escalations and ensure effective resolution.Plan and allocate service calls based on priority, location and technical…

What you'll do

• Manage complete state-level after-sales service operations for solar inverter products.Lead and monitor service engineers / service partners and ensure timely complaint…

What you need

• 5–10 yrs of experience
• MIS reporting
• MS Office
• Excel
• Problem solving
• Sales
• Escalation handling
• Any graduate

Good to have

• Preventive maintenance
• Root cause analysis
• Solar

What you get

• ₹3.5 L–₹5 L a year