highlisted

Service Lead

Merck KGaA·Bengaluru

Pay not statedSenior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

What you'll do

  • Own the stability, governance, and continuous improvement of SAP Supply Chain, Asset, and Operations capabilities globally
  • Lead Application Management Services (AMS) governance, including service performance, KPIs, SLAs, and provider oversight
  • Drive effective incident and problem resolution, including coordination of major incidents and root-cause actions
  • Ensure production readiness for critical SAP-enabled business processes, projects, releases, and changes
  • Partner with Business Process Owners, Capability Leads, technical teams, and external service providers

What you need

  • SAP
  • Warehouse operations
  • Vendor management
  • Production planning
  • Procurement
  • Supply chain
  • Any graduate

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