Service Lead

About the role

Further, we off er an extensive range of services for the complete lifecycle of the High Voltage /Extra High Voltage asset and projects including bay extension, substation modernisation, product retrofitting and overhauling, emergency services, breakdown services, Long Term Service Agreements (LTSAs), maintenance contracts, O&M contracts and spares.

What you'll do

• Handle service complaint of EHV Circuit Breakers (72.5 kV to 800 kV) from domestic and international customers
• Ensure timely response, registration, tracking and closure of customer complaints and service requests
• Manage installation, testing, commissioning, maintenance, troubleshooting, and emergency breakdown support activities
• Provide advanced technical guidance for fault diagnosis, root cause analysis and corrective actions
• Drive customer satisfaction initiatives and implement action plans to improve Customer Satisfaction Index (CSI)

What you need

• 8–12 yrs of experience
• Maintenance
• Troubleshooting
• Electrical systems
• Root cause analysis
• Power BI
• Diploma or B.Tech or B.E.