Service Management/Senior Software Engineer

About the role

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

What you'll do

• This role requires the applicant to take ownership of assigned tasks and execute them as per agreed timelines and with minimal supervision
• Monitor service availability of all Self-service Machines in the estate, be proactive in reporting failures and reaching out to support teams to prevent crisis situations
• Identify opportunities to improve processes as per business needs and operational efficiency goals with supporting reports with data
• Understand and undertake relevant changes in the estate as well as work towards continual improvement to existing services
• Report on service availability, record and log issues in a timely and clear manner, as well as to communicate to branch and all interested parties

What you need

• 1.5–5 yrs of experience
• B.Tech or B.E.