Service Manager-BRANCH BANKING-Service

About the role

We are looking for a proactive and customer-focused Service Manager to oversee branch operations and ensure exceptional service delivery. This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence. The Service Manager will also be responsible for team supervision, complaint resolution, and maintaining high service scores.

What you'll do

• Responsible for team supervision, complaint resolution, and maintaining high service scores
• Manage and improve service scores of the branch Oversee day-to-day branch operations ensuring smooth functioning Ensure strict adherence to compliance, audit

What you need

• AML
• KYC
• Compliance
• Complaint handling
• Audit
• Any graduate