Service Manager - Relex

About the role

The Ultra Fresh team is implementing RELEX SaaS as the planning platform for ultra-fresh demand forecasting and replenishment across METRO. Ultra-fresh is a strategically important assortment area that requires accurate forecasting, reliable replenishment, strong data quality, operational discipline, and high service availability to improve product availability, inventory efficiency, and waste reduction.

What you'll do

• Help METRO establish a reliable and scalable operating model for RELEX in Ultra Fresh
• Contribute to stable application managed services, transparent service governance, faster incident resolution, stronger business confidence
• Own and manage the RELEX service from an operational and service-management perspective, ensuring stable, reliable
• Define, maintain, and continuously improve the service model, support processes, governance routines, escalation paths, operational documentation
• Ensure that agreed service levels, operational KPIs, support expectations, and business-critical timelines are understood, monitored, reported, and acted upon

What you need

• 8–12 yrs of experience
• Demand planning
• Supply chain
• Inventory management
• JIRA
• Confluence
• ServiceNow
• Any graduate

Good to have

• ITIL
• Learning and development
• Root cause analysis
• Regression testing