Service Now-HRSD || Gurgaon

About the role

The Technical Lead, Application Support is responsible for the configuration and support of the ServiceNow HRSD application within the Human Resource Organization. As part of the HR Technology team, this role provides advanced technical, analytical and consultative support delivering HR processes. The role also provides technical input for Digital/vendor support.

What you'll do

• Perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned
• Reviews open cases/issues and troubleshoots or assigns to other tech team members for resolution. Coordinates with vendor regarding required support by opening tickets
• Mentors other team members and is recognized as an expert
• Consults on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements
• Documents final specs and configures application

What you need

• ServiceNow
• Diploma