Service Order Management Sr. Specialist

About the role

The Service Order Management – Spares and Consumables Senior Specialist plays a critical role within the global Service Order Management organisation, supporting the execution and optimisation of the Order to Invoice process for Aftermarket Spares and Consumables. This role acts as a subject matter expert and escalation point, supporting the Team Lead in driving operational excellence, data quality, standardisation, and compliance across regions.

What you'll do

• Execute and oversee the end-to-end Order to Invoice process for Spares and Consumables, including complex and high-value orders
• Act as a senior escalation point for order processing, invoicing, delivery, and customer issues
• Ensure sales orders are processed accurately and on time, meeting customer commitments and business KPIs
• Manage backlog hygiene and ensure no past-due orders remain without a clear recovery plan, in line with audit requirements
• Support eCommerce order processing, ensuring correct system handling and compliance

What you need

• 5–7 yrs of experience
• Reporting
• SAP
• Process improvement
• Documentation
• Import/export
• Problem solving
• B.Com or BBA

Good to have

• Excel