Service Planner - Surat

About the role

"Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders."

What you'll do

• Know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced
• Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily
• Ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time
• Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time…
• Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely

What you need

• 1–3 yrs of experience
• Negotiation
• Any graduate