Service Success Head

About the role

The Head of Service Management is responsible for leading and governing end-to-end IT Service Management practices across the enterprise ecosystem. This role ensures operational excellence, service reliability, proactive risk mitigation, compliance with service commitments, and continuous service improvement through ITSM, ITOM, Observability, Configuration Management, Disaster Recovery, and Hyperautomation initiatives.

What you'll do

• Major Incident Management (MIM) Lead enterprise-wide Major Incident Management processes and governance. Orchestrate critical incident response across multiple…
• Responsible for leading and governing end-to-end IT Service Management practices across the enterprise ecosystem

What you need

• 20–30 yrs of experience
• ITIL
• Incident response
• Compliance
• Root cause analysis
• Performance management
• Any graduate

Good to have

• ServiceNow