Service Support Coordinator

Waters Corporation·Bengaluru

Pay not statedJunior levelFull-time

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About the role

Support Customer Education operations by managing training logistics, reporting, systems updates, course administration, and customer communications across on-site, virtual, regional, and eLearning programs. Ensure accurate execution of training activities through Compass, CVENT, Smartsheet, and other business tools while improving processes, maintaining data accuracy, and delivering seamless customer training experience.

What you'll do

Support the delivery and administration of Customer Education programs, including on-site, virtual, regional, Informatics, and eLearning training
Create, update, and maintain Compass cases, work orders, training records, and related documentation
Manage course registrations, scheduling, website updates, and training information in CVENT and other systems
Prepare and maintain training reports, including New Orders Analysis and revenue recognition support
Processing Work Orders, RA requests, and Support Requests , including short-shipping, change-of-ownership, serial-related tasks, and deletion requests