Service Training and development Manager

About the role

The Service Training Executive will be responsible for developing, conducting, and continuously enhancing technical and soft-skill training programs for EV service personnel across the network. This role ensures that service technicians, customer support staff, and dealership personnel are well-versed in the latest EV technologies, diagnostics, repair procedures, and safety protocols.

What you'll do

• Training Development & Delivery
• Design and develop training modules (technical, functional, and customer-centric) specific to EV 2-wheelers
• Conduct regular classroom and on-field training sessions for service technicians, dealership staff, and service advisors
• Use a mix of training methodologies – hands-on, digital simulations, and assessments – to ensure effective knowledge retention
• Collaborate with R&D, Quality, and Service Engineering teams to create accurate and updated content

What you need

• 7–9 yrs of experience
• SOP writing
• B.Tech or B.E.