ServicenNow Engineer - India

About the role

We are seeking an experienced and dynamic Engineer – ServiceNow to join our organization. As a ServiceNow engineer, you will be responsible for managing the full lifecycle of the ITSM application under your responsibility in collaboration with the Production Support Manager.

What you'll do

• Be responsible for managing the full lifecycle of the ITSM application under your responsibility in collaboration with the Production Support Manager
• Optimize the application to deliver value to the organization, develop and recommend enhancements to improve ITIL processes, and design, develop
• Manage future feature/module implementations of the ServiceNow ITSM application
• Lead the development and evolution of ITSM and ITBM solutions in accordance with ITIL processes
• Train and educate team members on ITSM processes and methodologies, including technical writing of process documents, training materials

What you need

• ServiceNow
• ITIL
• Agile
• Technical writing
• Any graduate